Privacy Policy for Coolmacks Pty Ltd
Last Updated: August 24, 2026
At Coolmacks Pty Ltd (“Coolmacks”, “we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://coolmacks.com.au or use our electrical and air conditioning services in Brisbane.
Information We Collect
We collect information you provide directly to us, such as:
- Name, email address, phone number, and address when you fill out our Contact Form or request a quote.
- Service details and job site information required to complete electrical or AC work.
- Billing information for invoicing purposes.
We also automatically collect non-personal information like your IP address, browser type, and pages visited via cookies to improve our website experience.
How We Use Your Information
We use your information to:
- Provide, schedule, and manage our electrical and air conditioning services.
- Respond to your inquiries and provide quotes.
- Send invoices, service reminders, and safety compliance certificates.
- Improve our website and customer service.
- Send newsletters and exclusive offers, only if you have subscribed (you can unsubscribe at any time).
Disclosure of Your Information
We do not sell your personal information. We may only share your information with:
- Our trusted technicians and staff to complete your job.
- Service providers who assist our business operations (e.g., website hosting, accounting software).
- When required by law, such as to comply with QBCC, electrical safety regulators, or a court order.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. Your data is stored securely and only accessible to authorized personnel.
Cookies
Our website uses cookies to understand how visitors use our site. You can disable cookies in your browser settings, but some parts of the website may not function correctly.
Your Rights
Under the Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information we hold. To do so, please contact us at info@coolmacks.com.au.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Coolmacks Pty Ltd
Location: Fig Tree Pocket, Brisbane QLD 4069
Phone: 07 3519 5123
Email: info@coolmacks.com.au